The entire building process went very smoothly and Brad was incredibly organized. Prior to building, he provided a timeline so that we could gauge the progress of the cottage. Even when the weather delayed the start of the project, we actually finished a couple of weeks early. There were no hidden costs and the allowances were reasonable.
Over the last forty years, we have moved twelve times, and each time we have been involved in a construction project at the new residence. Our experiences with the various construction companies involved have ranged from total fear to total disgust. Then there is “T.L. Jackson” – “Best in Class” – Quality People doing a Quality Job.
All of your employees and subcontractors were very personable, professional, hardworking, and attentive to our needs. Communication with you and your office was very easy and follow-up to questions or concerns were promptly answered. The timing of the construction actually got us into our house earlier than indicated on your project plan and certainly sooner than we had anticipated. The management of construction bills was seamless and straight-forward. And finally, the clean-up of the site was superb and any issues we had after moving in were very minimal and addressed in a very timely manner.
Thank you for the wonderful job on our new addition. We were pleased with all aspects of the experience; your willingness to accommodate our schedule, the friendliness and professionalism of your employees, and most importantly, the finished project.
The hallmark of a great organization is a focus on satisfying the customer on his terms, not yours. In your business, that is a very difficult task, as your customers sometimes don’t understand the complexities of the building process. You have done an outstanding job of focusing your staff and your sub-contractors on customer satisfaction. I was impressed with their professionalism and commitment exhibited throughout the entire process. We not only have a beautiful house, but it was delivered two weeks ahead of schedule despite early and frequent snowstorms!
This is our first house that we built. Before we began the project, we had any number of people tell us of all the headaches we would encounter along the way and suggested to us not to build. Well, we have been telling them what a good experience it has been for us and that it is mostly because of your attention and response to all of our requests and needs. If we were to build again, we certainly know who we would contact to build for us without hesitation.
We have had a number of visitors so far and everyone has just loved the finished product. I sometimes have to pinch myself when I arrive up there on Fridays just knowing it is ours!
We love our home and are thrilled with the work you all did to help us achieve our remodel project. While remodeling can be challenging, especially one built in 1895, we are so pleased with the final result! The craftsmanship is detailed and complete and we are happy to know that not only is our home beautiful and up to date, it is safe. We enjoyed working with you and will recommend your work to all who visit our home.
Thank you so much for addressing the step issue at the house I LOVE SO MUCH! Ok…there you have it…last time 🙂 I really do appreciate everything you have done, from building that masterpiece of a home…to always being there to insure it that it was always taken care in the “T.L. Jackson” way…which to me, is the very best.